How Complementary Branding with Topper’s Craft Creamery Can Solve 2 Key Issues
1. How can I maximize labor efficiency and reduce my labor percentage?
One way is to raise your top line sales number. If you are doing $15,000 per week in sales, with labor dollars of $3,500; your labor percentage is 23.3%. When you add $1,000 per week in incremental sales through complementary branding, with a minimal additional labor expense of 5% of those extra sales, and your new labor amount is $3,600; and your labor percentage is now 22.5%.
The best way to do that is during your non-peak periods, and with low labor product additions. Why add to the avalanche of business during your peak periods? How can you add a new product to your core business that will be sold during non-peak times, or as a complement to a current menu product, that fits with your current menu, that won’t cannibalize your other menu line?
If you are in the food category; why not do what McDonald’s did in the early ‘90’s and add soft serve? How many unique, ice cream only, visits do you suppose that McDonald’s has every day? You can have that too.
Think about a couple of brands that have recently added a complementary branded product.
- Pizza Hut® added Cinnabon® mini’s
- Fazoli’s® added Cheesecake Factory® cheesecake.
This offers a competitive advantage to both. Having a crafted and excellent dessert offering to pair with your savory menu is the right solution. How many move Pizza Hut customers add Cinnabon mini’s to their order; and at a very low cannibalization rate. How many more Fazoli’s customers add a slice of crafted Cheesecake Factory NY or chocolate cheesecake (in favor of a non-branded cheesecake)?
DRIVE UP THAT TICKET AVERAGE!!
And keep it simple. Pizza Hut only offers the 10 pack of Cinnabon® minis, and Fazoli’s only offers NY and chocolate cheesecake from Cheesecake Factory®. Bam!
The addition of a high value crafted dessert accomplishes the 3 key elements that are necessary in considering a complementary brand:
- It increases your check by adding a new product without cannibalizing other menu products.
- It increases your customer traffic, as they are aware of the added treat you offer on your menu.
- It increases the value of your brand with the addition of a high quality new menu product.
This adds a halo of affection with both brands through terrific synergy; and all ships rise!
The innovator in this movement was probably Starbucks® nearly 30 years ago with the formation of Starbucks “We Proudly Brew” (now “We Proudly Serve”) Starbucks®. They took their premium quality coffee and offered it across the country, and now across the world, as a branded alternative.
Nearly 3 decades ago, the venues that sold coffee realized that by offering a premium branded Starbucks® product; they would have a high quality, simple to operate, add-on; that often includes the equipment - and always includes the training and supply chain to execute the brand.
Starbucks® started popping up across the US; adding their branded high quality product in hospitality, resorts, college campuses, military bases, convention centers, health care facilities, and more.
2. How can I find what works or what is best for me?
There are several things to consider when choosing the best fit. First, ask your customers what they want. And what fits? It may not be a crafted soft serve frozen custard, Cinnabon® minis, or Cheesecake Factory® cheesecake. Is it smoothies, pretzels, fries, or something else?
With the addition of soft serve frozen custard, you can make that cookie into a cookie sundae; make your root beer a root beer float; make your double espresso shot an affogato, or your cold brew a cold brew float; or any of 100 other ways. You (and your customer) pick! And don’t forget to make sure it travels. Today, much of our products are either picked up or delivered, so make sure whatever you add can still taste great after 10 minutes in a car.
What if I just want to add it to my sub shop menu? How many folks do you think will come buy an ice cream cone or sundae, and not grab a bag of chips? Cross purchasing is typically over 50% of all visits.
With any brand, you need to match the complementary brand with your brand. What will work best for you? Like Fazoli’s selected Cheesecake Factory® cheesecake; and Pizza Hut selected Cinnabon®. Is Topper’s Craft Creamery® for you?
Add a crafted soft serve frozen custard for your customers to love on your dessert menu; and catch the wave of 3rd party delivery with crafted frozen custard sundaes to grab n go.







