The S.A.F.E.R. Swimmer Promise, Interview with Chris Harkness, President SafeSplash

What inspired SafeSplash to develop the S.A.F.E.R. Swimmer Promise, and how did the pilot program shape the nationwide rollout?
The S.A.F.E.R. Swimmer Promise was inspired by the number one question parents ask: “How long will it take for my child to learn to swim?” We noticed a gap in the industry around clarity, accountability, and outcomes for both parents and swimmers. Instead of focusing solely on participation, we wanted to create an outcomes-driven model that emphasizes lifesaving skills, measurable progress, and trust with families.
We piloted the program in early 2025 across select markets to test whether an outcomes-based promise could deliver both safety impact and operational performance. During the evaluation period, pilot locations consistently outperformed the rest of the system in enrollment, retention, revenue, and demand. Those results confirmed that the model was scalable, repeatable, and ready for a systemwide rollout.
What have been the biggest challenges and successes with the Promise so far?
The successes have been significant. Locations participating in the Promise have seen strong business performance, including higher retention and increased enrollment. The program clearly differentiates us in a crowded category as the industry’s first milestone-based, outcomes-backed swim program. Families respond positively because the Promise provides transparency, confidence, and peace of mind. More than 7,000 children nationwide have already completed the program, gaining critical self-rescue skills.
The challenges have centered on consistency and change. As the Promise has expanded, we’ve focused on building the proper training, systems, and operational alignment to ensure every location delivers the same high-quality, outcomes-driven experience families expect. We also had to shift the traditional swim lesson model, moving the industry conversation from open-ended lessons to clear, outcome-based accountability, which required thoughtful change management, team education, and ongoing coaching.
How does the Promise impact franchisee performance and family engagement?
The Promise creates a powerful value proposition for families because it clearly defines what success looks like and when they can expect it. Families are more engaged because progress is transparent, milestone-based, and tied to real-world safety outcomes. For franchisees, the Promise acts as both a mission driver and a growth engine. It builds long-term trust, which fuels referrals, repeat enrollment, and brand loyalty.
Can you walk us through the recent rebrand and what it means for the company’s future?
The rebrand from Streamline Brands to our new overarching title, SafeSplash Swim School, reflects how we have evolved from a collection of acquired brands into a unified national platform with a shared mission. Consolidating under the SafeSplash name creates clarity and consistency for families while strengthening national brand recognition. Operationally, it allows for greater efficiency, shared systems, and a more seamless experience across locations. This rebrand also positions SafeSplash to scale faster while staying rooted in safety, confidence, and measurable outcomes. It signals a long-term commitment to being the trusted name in swim education nationwide, not just a network of local schools.
What’s next for SafeSplash in terms of franchise growth and innovation for franchisees?
Looking ahead, we are focused on continued franchise expansion to meet strong demand for purpose-driven, scalable youth enrichment concepts and are investing in operational systems, training, and technology to help franchisees execute consistently and efficiently. Programs like the S.A.F.E.R. Swimmer Promise will continue to expand to deepen impact and maintain differentiation. Our long-term focus is on innovation that allows franchisees to grow sustainably while delivering meaningful, lifesaving outcomes.
About the Author
Rick Morgin is a Consultant with The Franchise Consulting Company and alumnus of Santa Clara University. He assists clients with the educational process of researching and selecting available franchise businesses that best suit desired lifestyles and financial goals. Contact Rick at rick@thefranchiseconsultingcompany.com.











