From Pet Shops to Pet Empires: The Evolution of the Pet Franchise Industry from the 1960s to Today
The pet franchise industry in the United States has undergone a dramatic transformation over the past six decades. What began as a relatively modest retail-based sector in the 1960s has evolved into a multi-billion-dollar industry encompassing grooming, boarding, training, pet health, food delivery, and even pet services such as memorials and cremation. This shift reflects not only changes in consumer behavior but also the broader cultural evolution in how Americans view and care for their pets.
The 1960s: The Birth of Franchised Pet Retail
In the 1960s, the American pet industry was still in its infancy. Pets were typically sourced from local breeders, farms, or animal shelters, and pet care was rudimentary compared to today’s standards. Pet ownership was common, but not considered a lifestyle in the way it is today. Most pet stores were small, independent businesses with limited offerings.
The foundation for the modern pet franchise industry was laid in 1967 with the creation of Petland, which is widely considered the first national pet store franchise in the U.S. Founded in Chillicothe, Ohio, Petland offered a standardized retail experience and access to a wide range of pets, supplies, and advice under one roof. At the time, the franchising model was gaining traction across various industries, and Petland successfully applied this structure to pet retail.
Petland’s early growth reflected a changing American consumer culture—one that increasingly valued convenience, brand recognition, and a consistent shopping experience. In an era dominated by suburban expansion and shopping malls, Petland was well-positioned to capitalize on growing demand.
1970s–1980s: Expansion and Ethical Concerns
As the franchise model proved effective, more pet retailers began exploring franchising in the 1970s and 1980s. However, the industry also began to face scrutiny. Concerns over the treatment of animals in commercial breeding facilities (commonly referred to as "puppy mills") and the welfare of animals sold in pet stores became increasingly public.
These concerns prompted a gradual shift within the industry. While retail remained central, many franchise operators began expanding their offerings beyond animal sales to include products, grooming services, and educational resources for pet care. The increasing presence of veterinarians and pet care professionals helped shape a more ethical and informed approach to pet ownership.
1990s–2000s: Diversification of Pet Services
By the 1990s, pet ownership in the U.S. had become a defining aspect of many households. People were spending more on their pets, and the industry responded by diversifying its offerings. Franchises began to emerge not only in retail but also in niche services such as grooming (e.g., Pet Supplies Plus, founded in 1988), training (e.g., Bark Busters, launched in the U.S. in 2000), boarding (Camp Bow Wow, founded in 2000), and pet sitting (Fetch! Pet Care, established in 2002).
This period also saw the rise of premiumization in pet care—consumers were willing to spend more for higher-quality products and services. This trend encouraged the growth of pet franchises that emphasized natural foods, luxury boarding, spa-style grooming, and even behavioral therapy.
The franchise model continued to thrive because it allowed entrepreneurs to enter a booming market with brand support, proven systems, and scalable business models. Pet-focused franchises became especially appealing to passionate pet lovers seeking business opportunities aligned with their interests.
2010s–Today: A Pet-Centric Culture and Digital Transformation
The 2010s brought a further explosion in pet spending, driven by millennial and Gen Z pet owners who view pets as family members and even "fur babies." This cultural shift has had profound implications for the pet franchise industry.
Modern pet franchises now cater to a wide range of consumer needs, including:
- Mobile Grooming and Care (e.g., Splash and Dash, Woofies)
- Pet Food Services (e.g., Pet Wants, Pet Supplies Plus)
- Pet Hotels and Daycare Centers (e.g., Dogtopia, The Dog Stop, Playful Pack)
- Health & Wellness and Training (e.g., PetWellClinic, Trusted Paws Dog
- Training Academy, Zoom Room)
- Pet Memorials & Cremation (e.g., Resting Rainbow)
Technology has also transformed the industry. Many pet franchises now rely on apps and online booking systems to provide seamless customer experiences. Subscription-based services and e-commerce have expanded revenue streams beyond brick-and-mortar locations.
Ethical sourcing, sustainability, and transparency have also become central themes. Modern franchises often emphasize their commitment to responsible breeding practices, adoption partnerships, and holistic pet wellness.
Economic Impact and Outlook
As of the mid-2020s, the U.S. pet industry is worth over $136 billion, with pet services representing one of the fastest-growing segments. Franchises continue to play a pivotal role, offering scalable models that meet the demands of a discerning, pet-loving public.
What began as a relatively straightforward business—selling pets and supplies—has become a dynamic, customer-centric industry that touches nearly every aspect of pet ownership. Today's pet franchises not only provide goods and services but also serve as community hubs for pet lovers.
The Future
The evolution of the pet franchise industry from the 1960s to today mirrors broader societal shifts in consumer behavior, ethics, and technology. From Petland’s early franchising efforts to today’s sophisticated, tech-savvy operations like Dogtopia and Pet Wants, the industry has matured into a vital part of the American economy and lifestyle.
As pets continue to occupy a cherished role in our lives, the pet franchise industry is poised to grow even further, driven by innovation, compassion, and a deep bond between people and their animals.
About the Author
Joe Fox has spent his professional career as a Senior Executive owning, operating, buying, and selling multi-site businesses. He believes entrepreneurship is a great vehicle to financial independence and career satisfaction. Joe is based in Nashville, TN and has helped startup businesses all over the US & Canada and has won numerous prestigious awards throughout his career. Contact Joe at
joefox@thefranchiseconsultingcompany.com.









