From Code to Croissants

In the heart of North Carolina’s Research Triangle, a region synonymous with cutting-edge technology and innovation, three IT professionals were excelling in their fields. Harisha Gunna, Smitha Suravaram, and Ratnakar Pingili had built successful careers navigating the complex, data-driven worlds of information technology. Their expertise lay in logic, systems, and intangible assets. Yet, they found themselves drawn to a completely different calling—one grounded in the tangible, sensory experience of a neighborhood bakery. Their journey from the certainty of corporate tech to the dynamic, hands-on business of franchising is a modern masterclass in strategic career-pivoting. Today, they are the proud, thriving multi-unit owners of Paris Baguette, the globally renowned bakery café, proving that the analytical rigor of an IT background can be the secret ingredient to conquering the competitive world of food and beverage franchising.
The decision to trade stable careers for the entrepreneurial path wasn't born from a fleeting whim. For Gunna, Suravaram, and Pingili, their success in technology was a foundation, not a final destination. Connected through their professional backgrounds and community, the trio found themselves united by a mutual desire for a new venture. They wanted to build something tangible, a legacy that would allow them to engage directly with their community. They were drawn to the idea of creating a physical space where people could gather and have a joyful experience, a stark contrast to their rewarding but often screen-based work in tech. Recognizing the steep learning curve of entering the food industry from scratch, they saw franchising as the ideal bridge. It offered a proven system and a support structure that would mitigate the risks of starting a new enterprise in an unfamiliar field.
True to their backgrounds, their analytical IT mindset immediately kicked in. They didn't just fall in love with an idea; they began a meticulous process of research and due diligence. They approached the search for a business with the same precision they once applied to software systems, evaluating franchise disclosure documents, market trends, and brand key performance indicators. This exhaustive search, guided by logic and data, consistently led them back to one standout brand: Paris Baguette.
The choice was a strategic one, based on a trifecta of compelling factors that appealed to their analytical minds. First was the exceptional and distinct product. They identified that the increasingly sophisticated palates of the Research Triangle community were ready for a premium, yet accessible, café experience. "The quality is undeniable," noted Smitha Suravaram, explaining that Paris Baguette was not just another bakery or coffee shop but a unique space in the market. The artistry of the handcrafted cakes, the freshness of the pastries, and the quality of the coffee filled a significant gap in their local market.
Second, the brand’s robust operational and supply chain model was a non-negotiable factor for the newcomers to the food industry. As tech professionals accustomed to scalable systems, Paris Baguette’s comprehensive franchisee support was critical. The franchisor provided a clear roadmap and extensive training for everything from site selection and construction to marketing and daily operations. "That level of support was essential," Harisha Gunna stated, giving them the confidence to make the leap.
Finally, the trio had ambitions beyond a single storefront; they were building a new enterprise and were not interested in a hobby business. They saw clear potential for multi-unit growth with Paris Baguette, a brand on an aggressive and successful expansion trajectory across the United States. In a testament to their confidence and ambition from day one, they signed a multi-unit agreement from the outset.
A cornerstone of their rapid success is their synergistic partnership. Leveraging their individual strengths, they have created a well-oiled operational machine. While they collaborate on major strategic decisions, they have divided key responsibilities to ensure efficiency and focus on different facets of the business—from financial oversight and inventory management to marketing and team leadership. This clear and respected allocation of roles is a powerful lesson for any franchise partnership.
Their first location in Morrisville, North Carolina, was an immediate sensation, with lines forming out the door. A second successful launch in nearby Cary soon followed, cementing their presence in the region. The community’s enthusiastic response affirmed their initial market analysis. This success is rooted in an unwavering commitment to operational excellence—maintaining brand standards with IT-like precision—and a deep focus on creating a warm, welcoming customer experience through hands-on community engagement. The journey of Gunna, Suravaram, and Pingili is a powerful testament to the transferability of skills. They proved that the discipline, analytical thinking, and process-oriented mindset cultivated in the tech industry are invaluable assets in the world of franchising. Their story serves as an inspiring blueprint for any aspiring entrepreneur, demonstrating that with meticulous research, a strong partnership, and a calculated leap of faith, it is possible to successfully rewrite your own professional code.
About the Author
]Contact Sadish at sadish@thefranchiseconsultingcompany.com.









