From Corporate C-Suite to Franchise Owner: A Conversation with Laura Garratt

When Laura Garratt joined me for our interview, she was sitting in her car outside her daughter’s activity, making the time between family commitments and running her business. It was, in many ways, the perfect setting to talk about her journey from corporate executive to franchise owner—because her story is about reclaiming control of time, purpose, and identity.
Laura is now nearly two and a half years into owning a Painter Bros franchise, but her path into franchising didn’t begin with a lifelong dream of entrepreneurship. It began at a crossroads.
Discovering Franchising at the Right Moment
Rick: Do you remember the first call from my team? Was there something that sparked your interest in franchising?
Laura: Honestly, it was timing. I was at a point in my life where I was asking, Do I stay in corporate, or do I finally work for myself? The invite to explore owning a franchise came through an outreach on LinkedIn. I almost didn’t take it. At the time, I didn’t even really understand what franchising was. I thought it was food chains such as the big ones we know , McDonald’s and Dunkin’ Donuts. I had no idea there were thousands of franchise models out there.
That initial conversation didn’t convince her to become a franchisee. What it did was open a door she hadn’t known existed. Once we began exploring options together, completing questionnaires, and reviewing opportunities, her perspective began to shift.
Laura: What I liked was the structure. Coming from corporate, I didn’t want to jump into something completely unstructured. Franchising felt like a bridge—freedom, but with a framework. And when I saw Painter Bros, I liked that it was young, still growing, still evolving. I came from innovation and product development. I liked the idea of growing with a brand, not stepping into something that had already peaked.
The Internal Conflict: Fear and Faith
Laura had reached a level many professionals spend decades chasing. She was an executive.
She had a master’s degree, strong compensation, respected peers, and years of experience. Yet something felt off.
Laura: I wasn’t happy. I felt shackled. I was on call seven days a week. I had great teams, great people, but felt that something was missing. And I thought, If I’m going to work this hard, why not do it for myself?
There was fear, of course.
Laura: I was elated and terrified at the same time. My husband reminded me of our responsibilities. We had a family. Stability. But I had faith in my work ethic. I knew I could make something work. I didn’t know exactly how, but I knew I could do it.
Then came the external trigger that made the decision unavoidable: a large post-COVID workforce reduction. Laura was part of a 60% layoff.
Laura: That was the moment. I realized everything is temporary. Titles, jobs, security. I had interviews. I had offers. I could have gone right back into corporate. But I didn’t want to go through that again. I wanted another way.
Why Painter Bros?
Laura evaluated multiple franchise opportunities, including one with over 30 years of history. It was established, proven, and safe. Yet she chose the newer, faster-growing brand.
Laura: It was the vision. When I went to Utah and met Zach and the team, I felt it. I liked the energy. I liked that they were still building. I wanted to grow with them, not walk into something fully built. If I’d had the money, I would have done both opportunities. But I chose the one where I could be part of the growth story.
She laughs remembering crashing a training session, being handed the keys to a Painter Bros car, and thinking in the parking lot, What am I doing? At the same time, she knew she was exactly where she needed to be.
Laura: I don’t regret a thing. Things come to you when they’re supposed to. I don’t think it was my time earlier.
The First Three Months: Caution and Confidence
I asked Laura what she knows now that she wishes she knew in September 2023.
She paused.
Laura: I wish I had worried less.
Coming from outside the construction world, she was cautious. Her first estimates were done with a tape measure because she didn’t yet own a laser measurer.
Laura: I remember thinking, You need to buy a laser and make your life easier. I was nervous. Palpitations nervous. But after about three months, something clicked. I got confident. I got out of my own way. Those first three months were my cautious era. After that, everything sped up.
Today, she finds herself 30 feet up on roofs, discussing elastomeric primers with her Sherwin-Williams rep, comfortable in an industry she once knew nothing about.
Laura: I was up there thinking, God, I’m on a roof right now. Just take care of me. But I was fine. I had it. That confidence just comes from doing it.
Identity Beyond the Job Title
One of the most profound shifts for Laura wasn’t operational—it was personal.
Laura: In corporate, you start thinking your identity is your job. It’s not. Your identity is you. Being an entrepreneur lets you be self-expressed. You create your own culture instead of adopting someone else’s.
She describes leaving behind corporate language, politics, and following the “protocol” and replacing it with her own way of leading and building.
Laura: People think being an entrepreneur means working for yourself. It’s not. You’re creating jobs. You’re creating an ecosystem. That’s powerful.
Advice to Future Entrepreneurs
As we wrapped up, I asked Laura what advice she would give to someone standing where she stood three years ago.
Her answer was immediate.
Laura: Do your research. Make an informed decision. But don’t overthink it. There’s a reason you’re looking into this. You’re never too far into your career to make a change. Society idolizes the young, but life doesn’t stop because you’re not 20 anymore.
She continued:
Laura: If you’re unhappy, make a change. Not “buy a franchise because you’re unhappy,” but do something. You get one life. Why stay stuck? If owning a business is in your heart, research it, then make the leap.
A Different Kind of Success
Laura’s story isn’t about escaping work. In many ways, she works just as hard as she did before. The difference is ownership, purpose, and autonomy.
She didn’t leave corporate because she failed there. She left because she had outgrown it.
Two and a half years in, she describes herself simply:
Laura: I’m an entrepreneur. And I’m happy to be one.
For readers considering a similar leap, her journey offers a powerful reminder: sometimes the scariest step is also the most necessary one.
About the Author
Rick Morgin is a Consultant with The Franchise Consulting Company and alumnus of Santa Clara University. He assists clients with the educational process of researching and selecting available franchise businesses that best suit desired lifestyles and financial goals. Contact Rick at rick@thefranchiseconsultingcompany.com.











